Common Questions for Manzo Plumbing and Heating, Inc.
What are some things I can do to maintain a healthy and efficient plumbing system?
- Don’t pour liquid grease or oil down the drain.
- Use biodegradable soaps and detergents.
- Open and close your valves once a year to ensure that they are working.
- Avoid using caustic drain cleaners and try using a plunger first.
- Keep your laundry valves closed when they are not in use in case a hose breaks.
- Turn off all outside hose spigots from inside and remove hoses.
Every time I need a plumber, I get a lot of voice mails or answering machines. It’s very frustrating not knowing when and if someone will call me back. How does your company take the calls?
All your calls will be answered in a prompt, professional and friendly manner, by a live person. Our office is open Monday through Friday from 8 a.m. to 4 p.m. and on Saturday 10am to 6:30pm.
What do you charge per hour?
Our prices are based per job, not per hour. We feel that this works out in the clients best interest. All prices and options are given to you in writing before the work is started, so there are no surprise charges. Once we quote a price for the job and you decide to proceed, we stick to that price. Whether the job takes 2 hours or an unforeseen 8 hours, that price does not change.
Do you guarantee your work?
All labor and company supplied materials automatically come with a 12-month warranty, unless otherwise stated. Some of our company-supplied products even come with an extended 5- or 10-year warranty. The best part is, if there is ever a problem with something we installed or repaired, you receive priority service. You will also have the comfort and reassurance of knowing that someone will respond to your needs.
One plumber gave me a price over the phone, but when he arrived he raised the price and told me the job was much more involved than he expected from our phone conversation. Do you honor your price quotes?
It is practically impossible to quote an accurate price over the phone. Even a ballpark figure could be troublesome. The company winds up either quoting at the high end of the scale to cover themselves or at the low end, in order to get in the door. Until a job is thoroughly examined in person, a proper diagnosis is very difficult to determine. There could be many variables to the job in order to complete the work in an efficient and reliable manner. Our price quotes are straightforward and upfront before the work is started and after the job is inspected. So yes, we do honor our quotes. We stick to the agreed upon price, even if the job takes longer than anticipated. But no, we will not quote prices over the phone. It wouldn’t be fair to the company or the client.
Whenever I need a plumber, I have to stay home all day and wait and sometimes they don’t even show up. Do you schedule your calls in a manner that I may have a general idea as to the plumber’s ETA?
Absolutely! We will schedule your appointment within a 2-hour window that’s convenient for you. Sometimes we can even narrow it down more than that. We know your time is very valuable. You will never be in the position of waiting and wondering. If due to unforeseen circumstances we are running late, or worst-case scenario could not make it at all (e.g. extreme weather conditions), you would immediately be notified of any deviation from the schedule. At that time you would have the option of having us dispatch the next available technician or rescheduling your appointment at another time that may be more convenient for you.
Let’s say you have one day off a week to do all your errands and you can’t afford to waste any of it waiting for the technician. Maybe even the 2-hour window is too much. Have a cell phone? At your request, you can go about your errands and we will contact you on your cell when we know exactly what time the technician will be arriving. This allows you to plan your errands and still make it home to meet us without waiting. Now how’s that for service!
I dread when the plumber has to come because I always wind up having to clean up after him. Are your plumbers neat?
Our technicians are not only friendly and courteous, but also very neat. Before we step into your home, the first thing the technician will do is put on floor savers (shoe booties), to prevent tracking any dirt in from the outside. We know it’s difficult and a lot of work to keep a house clean, so we don’t make your job harder. We are equipped with floor savers, tarps, and mats so the mess never ends up on your floor or carpet. We also take to the job some great and safe cleaning products. Your bathroom or kitchen sink may even be cleaner than it was when we arrived. Every home is treated with the care we would give our own homes and more.
Do you have a service fee? If so, how much is it?
Providing for you the level of service that we feel you deserve does cost the company money. In order for us to have your calls answered by a live person every time; to be able to arrive at your home in a timely fashion with a fully stocked truck prepared to take care of almost any job; to be equipped with both the right tools for the job and the necessary materials to keep your home clean; to continually send our technicians to the latest training courses to stay educated; we must have a service fee. However, during our regular business hours of Monday to Friday 8 a.m. to 4:30 p.m. and on Saturday 10am to 6:30pm we waive our service fee, when you proceed with the job. Actually, we like to call it a diagnostic fee. The technicians take a lot of time and care into determining a proper diagnosis, then all your options are given to you in writing so that you may choose which option works best for you. All this information is disclosed to you upon booking the call. There are no surprises with us, all information is given to you upfront.
Do you give senior discounts?
We do offer senior citizens discounts. Just mention to the technician that you are a senior citizen and he will apply a 10% discount to your bill. For those of our clients who are not seniors, we do have coupons and a referral program that may apply, which will offer you a savings as well. Just ask the technician when he arrives at your home.
Do you offer service contracts?
At this time we do not offer service contracts. However, our warranties cover both parts and labor on company-supplied materials. These warranties range anywhere from 1 to 10 years, depending on the item installed. Also, if there is ever a problem with our materials or installation, you receive priority service.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, personal or business check, and cash.
Don’t hesitate to contact us if you have any other questions!
Call Manzo Plumbing and Heating — Expertise You Can Count On!